Notes & guides
Most people arrange a funeral once or twice in a lifetime, at the worst possible moment, with no idea of the order things happen in. These are the answers we give on the phone every week — set down here so you can read them before you have to ask.
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Everything we have written
Two kinds of piece: practical answers to what people search for at two in the morning, and accounts of how the work actually runs at the parishes we serve.
GuidesNobody is ready for it, and almost nobody knows the order things happen in. Here is what the first hour actually looks like, and the three or four calls that matter.
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Our workThe work that families notice least is the coordination with the parish. Here is what happens between the first call and the coffin reaching the church door.
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Our workA hearse that cannot get up the road is no hearse at all. On the vehicles we run, why they are the size they are, and how the route is planned before the day.
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GuidesThe question we are asked most often at two in the morning. What a freezer box is, how it is set up in an ordinary house, and what it costs to keep.
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GuidesMost people choose a coffin once in their lives, under pressure, in a room full of them. Four decisions are all it really comes down to.
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GuidesWhen a death happens far from home, the journey back becomes the funeral's first act. What that journey involves, and what has to be in order before it starts.
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Our workMost deaths we are called to happen between midnight and dawn. That is not an accident of scheduling — it is simply when people die.
Read the articleSomeone answers at every hour of every day, including Sundays and festival days. You do not need to have decided anything before you ring.
